IPHONE, IPAD & ANDROID · 1.2 SERIES
Account, sync & troubleshooting
Resolve sign-in problems, understand offline entries and manage your account.
Sign in and verify your email
Use the same sign-in method and account you used before. For an email/password account, check your inbox for the verification message. If it is missing, check spam and use Resend Email on the verification screen. After following the link, return to LoopSplit and check verification again.
If you entered the wrong email, use Use a Different Account and sign up with the right address. If you forgot your password, use Forgot Password? on the sign-in screen and follow the email instructions.
What works offline?
You can add expenses and income without a connection. They are saved on the device and wait to sync. Editing, deleting, recording repayments and changing Loops need a connection.
What happens: a waiting-to-sync entry is not yet confirmed in everyone’s shared balances. After a successful sync, it appears in the shared Book and the balances update.
If entries are waiting, reconnect, open the app and allow them to finish syncing. Check the Book before adding the same expense again. Avoid signing out or deleting the app while unsynced entries remain.
Manage notifications
Check that your device Settings allow notifications for LoopSplit. On Android, you can also open Account → Notifications to choose which changes you hear about. You are not notified about your own changes. A due reminder does not mean a bill has been recorded or paid.
Choose privacy and diagnostic settings
In the 1.2 series, open Account → Privacy & Diagnostics to set usage statistics and crash reports separately. Each choice is remembered on this device after sign-out and restart. Turning them off does not disable essential sign-in, synchronization or notifications. See the full guide for defaults, data already sent and other limits.
Leave a Book
- Open the Book, then Book Settings.
- Choose Leave Book and review the confirmation.
What happens: you lose access to the Book, while past entries remain so other members’ balances stay accurate. Leaving does not repay a debt or erase an amount someone owes you. Resolve outstanding balances with your group first.
Delete your account
- If you subscribe through Apple or Google Play, manage the subscription separately.
- Open Account → Delete Account.
- Review the consequences, complete the requested authentication and confirm only when you are ready.
What happens: deletion requests removal of your profile and sign-in account and departure from shared Books. Cleanup and access revocation can take time or require retries. Shared entries and their receipt attachments can remain for other members. Account deletion cannot be undone.
Read the Privacy Policy for retention details and how to request help if you cannot access the app.
Still stuck?
Email support with your device model, iOS, iPadOS or Android version, LoopSplit version from Account, what you tried and what happened. If a screenshot helps, hide other people’s emails and private financial details. Never send your password or verification codes.
For the LoopSplit 1.2 series on iPhone, iPad and Android. Button names follow your app language and can vary by platform.
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